Refund policy

Returns:

Please return goods to:

Gilbertson & Page Europe Ltd. (VGL Group Warehouse)
21 Kontenerowa Street
80-601 Gdansk

The Customer who is a Consumer who has concluded the Sales Agreement may withdraw from it within 14 days without giving any reason.

The deadline for withdrawal from the Contract of Sale shall start at the moment when the Goods are taken into possession by the Customer

The Client can withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal. The declaration can be made in the form of an email sent to the address info@gilpa.eu. Sending the declaration before its expiry is sufficient to meet the deadline.

In the case of withdrawal from the Sales Agreement, it is considered as not concluded.

The Seller shall be obliged to promptly, but not later than within 14 days from the date of receipt of the Client's statement of withdrawal from the Sales Agreement, return to him all payments made by him, including the cost of delivery of Goods to the Client. The Seller may withhold reimbursement of payments received from the Client until receipt of the Goods back or delivery by the Client of evidence of having sent back the Goods, whichever occurs first.

If the Client exercising the right of withdrawal chose a method of delivery of the Goods other than the cheapest standard way of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Client for additional costs incurred by him or her.

The Client shall be obliged to return the Goods to the Seller promptly, however, no later than within 14 days from the date of withdrawal from the Sales Agreement. To meet the deadline, it is sufficient to send back the Goods to the address of the Seller before the expiry of this period.

In the case of withdrawal, the Client shall bear only direct costs of returning the Goods.